Sourcing Strategy Development
Authenticate will use our unique insight to objectively and comprehensively benchmark your current service provision and align our procurement approach to your objectives. We will develop the optimum Sourcing and Contract Management Strategy specifically for you.
We will ensure transparent service provider pricing, measured productivity underpinned by robust Service Level Agreements with actionable KPIs all focused on delivering positive client partnerships with service providers.
Tender Process Management
Every service contract should be tested against the market, by competitive tender or a market benchmark review periodically. This will not only to ensure that you are getting the best available financial terms, but that the service provided is the most up to date and innovative on the market.
Authenticate can manage this process in its entirety on your behalf or simply advise and input as you require. Authenticate will develop and structure a detailed specification bespoke to your unique requirements ensuring you get the service partner and solution that suits you.
Ongoing Contract Management
Agreeing contract terms and conditions is one thing – ensuring they are delivered is another thing entirely.
Authenticate can support clients and their contractor partners throughout the contract period to ensure the service provider delivers on their commitments and that they have the support from all stakeholders to ensure sustainable success.
Periodic Performance Audit and Measurement
Authenticate has developed a performance audit system for catering and cleaning services contracts which can be carried out periodically with modules to monitor and measure areas including Service, Quality, Training, Safety, Contract Compliance and Pricing. These can be tailored to suit client-specific needs incorporating bespoke KPI requirements
Market Benchmark / Informal Review
If you are midway through your service contract and have no desire or requirement to go the expense of a tender, Authenticate can engage with the service provider, on a once-off basis to assess their performance against the key financial and service indicators and mediate if required.
We would work with the service provider to ensure they are delivering on your expectations, that the contract and terms are ‘fit for purpose’ and that the service provider has everything they need to succeed.
Supporting Self Delivered Services
We recognise there are many organisations that self-deliver their catering and facilities management services successfully and have no desire or indeed, the requirement to outsource their workplace services. Every business needs to innovate to grow and an injection of new ideas from the market place.
Often the in house operations team has proven competence and has successfully developed the services over many years. The most successful organisations recognise the need for continuous improvement and the requirement to get access to market-leading innovation. For the ‘In-House’ operator, Authenticate can bridge a market knowledge deficit in a cost-effective, non-confrontational and seamless manner.